Last updated: September 8, 2026
These Terms govern access to and use of the OVR365 platform (web portal, iOS app, and Android app) by an organization ("Customer") and its authorized users. By provisioning or using OVR365, Customer agrees to these Terms.
OVR365 is an occurrence/incident reporting platform: staff capture an incident report, optionally with photo or video evidence, which routes to the appropriate department for resolution and is visible to the Customer's own oversight/quality function.
Customer is responsible for the accuracy of user accounts it provisions and for promptly deactivating accounts for staff who leave or change roles. Each account is for the named individual and may not be shared.
Customer retains all rights to the incident reports, evidence, and related records its users create ("Customer Data"). OVR365 processes Customer Data solely to provide the service, as described in the Privacy Policy.
The service may not be used to submit knowingly false reports, to harass, or for any purpose outside genuine incident reporting and resolution. Customer is responsible for its users' compliance with these Terms.
Access is licensed per the commercial agreement between OVR365 and Customer (seat count, term, and deployment model). OVR365 aims for high availability but does not guarantee uninterrupted service; Customer should maintain its own incident-reporting continuity plan for outages.
Evidence retention periods are configured by Customer. Customer is responsible for setting a retention policy consistent with its own regulatory obligations (e.g. incident record-keeping requirements applicable to hospitals, utilities, or municipal bodies).
Either party may terminate per the commercial agreement's own terms. On termination, Customer Data export and deletion follows the process agreed at contracting, or as otherwise requested in writing.
The service is provided on an "as is" basis. To the extent permitted by law, OVR365's liability is limited as set out in the commercial agreement with Customer; nothing here overrides a signed agreement's own terms where one exists.
These Terms may be updated from time to time; material changes will be communicated to Customer's administrator.
Questions about these terms: ameen77@gmail.com